Set the Course. We start by reviewing the organizational direction, then develop consensus among the leadership as to the organizational goals. Next we establish the universe of performance indicators and align all areas of the organization to the proper goals and indicators. Finally, we develop a performance briefing process to ensure performance efforts stay on track.

Focus includes:

• Leadership: Focus & Intentions
  
• Organizational Structure: Level I Process Mapping
  
• Accountability
  
• Organizational Goals & Indicators
  
• Integrating Performance Improvement
  
• Communications: Process & Structure