Public Training
Overview  |  Individual Training Modules
Individual Training Models



Strategic Alignment


  • Strategic Alignment - Setting the Course
  • Mission and Values
  • Organizational Structure - Level 1 Mapping
  • Organizational Accountability
  • Organizational Goals

  • Strategic Universe - Performance Scorecard
  • Performance Review Process
  • Communications - Process & Structure
  • Rewards and Recognition



Organizational Development


  • Focus Session: What is a Team
  • Team Dynamics and Development
  • Roster, Roles and Responsibilities
  • Expectations and Concerns
  • Employee Participation and Involvement

  • Participation: Tools and Techniques
  • Process Competencies and Cross-Training
  • Meeting Effectiveness
  • Performance Scorecard - Expectations
  • How to Talk to Management



Organizational Analysis


  • Principles of Performance Improvement
  • Customer Focus: Voice of the Customer
  • Sequence of Operations
  • Quality: Product vs. Service
  • "I am a XXXXX"

  • Crewing for Performance
  • Performance Killers
  • Performance Scorecards: Actual Trends
  • Priority Problem Selection
  • Communications: Performance Levels



Implementing for Results


  • Problem Solving Process - Overview
  • Problem Solving Tools
  • Problem Fixing vs. Problem Prevention
  • Alternative Solutions vs. Single Source
  • Project Management Skills

  • Data Collection and Analysis
  • Root Cause Analysis
  • Implementation Strategies
  • Communications: Measured Results



Leadership, Supervisor & Team Leader Development


  • Leadership - Overview
  • Why Change, Why Now
  • Working with People
  • Supervisor Skills Training and Development
  • Team Leader Training

  • Facilitator Training: Train the Trainer
  • Presentation Skills
  • Time Management
  • Diversity and Harassment Workshop
  • Conflict Resolution